Privacy Policy

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What Data We Collect

We collect personal information that you provide when ordering custom phone cases, including your name, email address, phone number, shipping address, and payment information. We also collect information about your device model and design preferences to fulfill your orders.

We automatically collect technical data including your IP address, browser type, device information, and website usage patterns. This helps us improve our website functionality and user experience.

We collect behavioral data about how you interact with our website, including pages visited, time spent on pages, and actions taken. This information helps us understand customer preferences and improve our product offerings.

How We Use Your Data

We use your data to process and fulfill your phone case orders, communicate with you about your orders, and provide customer support. This includes sending order confirmations, shipping updates, and responding to inquiries.

Our legal basis for processing your personal data includes contract performance for order fulfillment, legitimate interests for website improvement and marketing, and your consent for marketing communications and cookies.

We use your data for analytics purposes to understand website performance and user behavior. With your consent, we may also use your data for marketing purposes, including sending promotional emails about new designs and special offers.

Transfer and Disclosure of Data to Third Parties

We may share your data with third-party service providers who assist us in operating our business, including payment processors, shipping companies, and website hosting services. These providers are contractually obligated to protect your data and use it only for specified purposes.

We may share aggregated, anonymized data with business partners for analytics and marketing purposes. We do not sell your personal information to third parties.

We may disclose your data if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and regular security assessments.

In the event of a data breach, we will notify affected users and relevant authorities as required by law. We maintain incident response procedures to quickly address and mitigate any security incidents.

User Rights and How to Exercise Them

You have the right to access your personal data and request corrections if it is inaccurate or incomplete. You can request a copy of your data by contacting us.

You have the right to request deletion of your personal data or restriction of processing under certain circumstances. You can also object to processing based on legitimate interests.

You have the right to receive your data in a portable format and to withdraw consent for data processing at any time. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

International Data Transfer

Your data may be transferred to and processed in countries outside the United States. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

We maintain the same level of data protection for international transfers as we do for domestic processing, ensuring your rights are protected regardless of where your data is processed.

Data Retention Periods

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, customer support, and legal compliance. Order data is typically retained for seven years for tax and legal purposes.

When data is no longer needed, we securely delete or anonymize it. You can request deletion of your data at any time, subject to legal retention requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

Use of Third-Party Services

We use Google Analytics to analyze website traffic and user behavior. Google Ads Conversion Tracking and Remarketing may be used for advertising purposes. Google Maps API is used to display location information. These services may collect and process data according to their respective privacy policies.

We may use other third-party services for payment processing, email delivery, and website hosting. Each service provider has its own privacy policy governing data collection and use.

Use of Cookies

We use necessary cookies for website functionality, analytical cookies to understand usage patterns, and marketing cookies for advertising purposes. You can manage cookie preferences through your browser settings or our cookie consent tool.

You can accept or reject cookies when you first visit our website. You can also change your cookie preferences at any time. Note that disabling certain cookies may affect website functionality.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our website after policy changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Address: 6000 Sepulveda Blvd #2351, Culver City, CA 90230, United States

Phone: +14245083621

Email: question@genuinevrcharmin.world

We use cookies and process personal data to improve your experience. By continuing, you agree to our Privacy Policy.